LBM Direct Marketing Complaints and Correspondence: July 2009

This page represent some of the emails we've received about LBM Direct Marketing, almost all of which are complaints. You can read the full story here.

8/7/09

• "J" is an ex-employee of LBM and explains how it works and why sometimes it is confusing.. and makes a plea that it's not really the fault of the person calling you, so please try to reign in the abuse!
  As an ex employee of LBM I would like to say that not everything you have written about them is fair, maybe I was lucky that at the Middleton site were I worked the people there were very helpful as it wasn't a role I found particularly easy in the beginning, but my Team Leader's at the time stood by me.  LBM get contracts from various Companies such as O2, Sky and Vodafone and yes we are ASKED to say we work for the company whose products we are trying to sell, but only because it would get very confusing if we had to explain it to everyone on the phone exactly who LBM were.  There were several occasions when asked, that I explained how LBM worked.  Referring to a previous comment made by an ex employee that you have, we had a full lunch hour and two 15 minute breaks in a day.  Yes we did call people that said they had TPS and all I would do was apologise and remove them from the system, I wasn't aware that it was done purposefully as we didn't get lots in the course of a day.  My biggest criticism of LBM was that they didn't always change their data sets often enough and we could be phoning people again within a short space of time.
  
  It's about 4 years since I worked for LBM and maybe things have changed since I was there, but having worked in a call centre it has certainly made me more patient with the people that phone me now, as it is a job that someone has to do, and the abuse that call centre staff receive sometimes is appalling, granted sometimes not unfounded, but please don't tar everyone with same brush.